Healthcare Realty Trust
Network of Tenant Sites for Healthcare Realty
Overview
A fast-growing service organization came to That Guy Sketch seeking a digital solution to empower their administrators and back-office staff. The existing system was cumbersome, causing delays, frustration, and duplication of effort. We re-imagined their internal admin platform to create a streamlined, user-friendly experience built to scale—giving admins the tools they need to manage operations efficiently and with confidence.
The Challenge
The organization’s internal admin experience had multiple issues:
Complex, hard-to-navigate interfaces
Time-consuming manual workflows and redundant data entry
Lack of visibility into task status, approvals, and metrics
Low user adoption and high frustration among staff
Risk of errors and employee churn because tools didn’t support productivity
The goal: deliver a UX that supports admin workflows, reduces friction, and fosters operational excellence.
Our Approach
User Research & Workflow Mapping
We interviewed administrators, operations managers, and support teams to document key pain points and workflows—identifying where time was lost and how staff sought to work instead. This informed the foundation of our platform redesign.
UX Strategy & System Design
We created a design framework focused on clarity, speed, and context:
Dashboard layout to show active tasks, alerts, and metrics
Modular card views for individual admin functions (approvals, data entry, reporting)
Fast search and filter tools to locate records and manage workflows
Accessible micro-interactions and visual cues to guide users
We aligned the system with their brand and internal standards to ensure adoption and consistency.
Prototype & Validation
High-fidelity prototypes in Figma were tested with staff through interactive walkthroughs. Based on feedback we refined:
Approval flows to reduce three-step processes down to one-step
Data-entry templates to delete redundant fields
Tagging and notifications so admin users always know what’s active
By validating early, we ensured a smoother development phase and higher confidence in launch.
Handoff & Implementation Planning
We delivered:
UX specifications and developer handoff kit
Documentation on user roles, workflows, and permissions
Launch readiness metrics and user-training recommendations
Phase-two roadmap for enhanced reporting and analytics
The Impact
With the redesigned admin experience, the client is positioned to:
Improve operational efficiency and reduce staff frustration
Increase accuracy and speed of admin workflows
Scale internal tools alongside company growth
Strengthen internal user experience and adoption
Realize cost savings and productivity gains through better technology
The project exemplifies how focusing on internal UX yields meaningful business impact.
Highlighted Deliverables
Admin workflow research & mapping
UX strategy for internal tooling
High-fidelity prototype for admin interface
Developer-ready specs and design system
Phase-two roadmap for reporting & analytics integration
Results
The new admin platform prototype showed major improvements:
Admin staff reported faster task completion and less friction
Positive feedback around clarity and usability
Clear framework for scaling functions and adding new modules
Strong foundation for internal tool adoption and ROI
Rolling this out will enable the organization to manage its operations more efficiently, not harder.
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